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Delight your consumers. Arrest revenue leakages.
Our portfolio of CIS services are aimed at increasing your customer delight and improving revenue realization. All our CIS services are delivered leveraging the process workflows and validations built in to our mPower CIS product suite, ensuring that there are no unattended exceptions and revenue leakages. Some of our prestigious projects in this area include:
- Centralized Customer Care: Utility wide centralized customer care centers in two states covering trouble call center, new service connections, customer help desks, bill collection counters, ATPMs and door-step service facility on a turnkey basis.
- Distributed Customer Care: City wide customer care centers in eight tier-II cities covering trouble call center, new service connections, customer help desks, bill collection counters, and door-step service facility on a turnkey basis.
- Spot Billing: Spot billing, exception reporting, metering/billing analysis and defective meter replacements for LT consumers of three utilities in a state.
- Complex Billing: Turnkey complex billing services for industrial consumers of a major utility including analysis and reporting.
- Revenue Accounting: Revenue accounting service for LT consumers in a major city including pre-bill and post-bill processing.
- Consumer Indexing: Pioneering work in consumer indexing through pole-to-pole survey in several cities across India, aimed at an accurate inventory of consumers and their mapping to utility network. We were the first company to show the benefits of consumer indexing like identification of unbilled services, wrong category services, high load services, etc., resulting in manifold improvement in billing demand and revenues.
Progressive utilities and distribution franchisees agree that our customer management franchisee model is the right choice for outsourcing all their customer-facing activities so that they can focus on operational and infrastructure issues.
We also offer comprehensive revenue management services from metering to revenue accounting on a revenue assurance model with assured reduction in AT&C losses year-on-year. |
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