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Phoenix wins prestigious R-APDRP bid for the state of Uttarakhand |
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R-APDRP (Restructured-Accelerated Power Development & Reforms Program) is an effort by the nodal agency Power Finance Corporation (PFC) under the aegis of the Ministry of Power, Govt. of India to reduce AT&C losses to lesser than 15%.
Phoenix along with consortium partner Infinite Computer Solutions, Bangalore have been active in participating in the R-APDRP bids being floated for various Indian states and have been consistently scoring very high in technical ratings.
Phoenix with its wide Indian utility IT services and solutions experience and Infinite with its international project experience have successfully bid and won the project for the IT enablement of UPCL (Uttarakhand Power Corporation Ltd).
Phoenix brings its widely implemented mPower suite of CIS/CRM products to implement the following modules for UPCL:
- New Connection Management
- Metering
- Billing
- Collections
- Energy Audit
- Web Self-Service
- Centralized customer care services
- Management Information System
- Disconnection and Dismantling
- Meter Data Management System
- Integration with GIS, MDAS and all other modules for a complete solution
Further, the scope of the project includes:
- Establishment of Data Center at Dehradun
- Establishment of Disaster Recovery Center at Haridwar
- Implementation of a state-wide GIS
- Implementation of automated Meter Data Acquisition Solution
- WAN and LAN connectivity across all utility offices throughout the state
Phoenix will implement the integrated solution within the target time frame of 18 months set by the nodal agency and will maintain the system for a further 5 years.
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Phoenix designed APEPDCL’s portal is best among the corporate portals in India |
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Public Relations Society of India (PRSI), the national association of PR practitioners in India has declared the APEPDCL's Eastern Power portal (www.apepdcl.gov.in) to be among the best corporate portals in India.
The portal designed, developed and maintained by Phoenix has in the past been appreciated for its aesthetics and the design has been commended by the top management of APEPDCL, one of India's top utility companies.
The website has been one of the most important touch points for APEPDCL's customers offering unparalled services and up-to-date information about the many services offered by APEPDCL.
The website was ranked 2nd among all corporate sites in India, including both the public as well as the private sector.
Public Relations National Awards – 2009
http://www.prsi.co.in/nationalaward.htm
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Phoenix designed Chhattisgarh SLDC site goes live |
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The Chattisgarh State Load Dispatch Center (SLDC) site designed and developed by Phoenix has been launched.
The SLDC site (www.sldccg.gov.in) is among the first of its kind for a electricity transmission company which marries data gathering and data presentation in a never seen-before pleasant form making it friendlier to use and informative for SLDC's customers.
The Phoenix web service team was also commended for its role in designing and developing the site in a short time.
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SE 1A Rating received from CRISIL for the second consecutive year |
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Throughout the years we have exhibited consistent peformance and financial stability. This fact has been affirmed by the NSIC-CRISIL rating of SE 1A for the second consecutive year. The SE 1A rating indicates 'Highest Performance Capability and High Financial Strength'.
CRISIL Rating Certificate
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Phoenix designed Ministry of Power website rated the best among government sites by independent analyst WebChutney |
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A study – Indian Government Online-2009 – carried out by portal consultancy firm Webchutney declares the Ministry of Power’s site the best website among government sites – Hindustan Times reports.
The Phoenix IT Solutions Web Services team has been working on the MoP’s site since the past 5 years in close collaboration with the ministry officials.
The web services team was established as part of the major initiative to help Phoenix’s various utility clients and related departments to come closer to the consumer and to increase the number of touch points for better consumer satisfaction.
The Web Services team has been commended for their services by various clients in the past and this acknowledgement by an independent evaluator only adds to the accolades
Hindustan Times Article
Date 14th Sep'2009
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Phoenix empanelled as IT Implementation Agency under R-APDRP |
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Phoenix IT Solutions Ltd - in consortium with Infinite Computer Solutions (I) Ltd - has been empanelled as one of the select few "System Integrators" under the $2 billion R-APDRP program funded by the Government of India. The consortium partners have already executed some prestigious projects in the power sector including an APDRP funded project for KESCO, Kanpur and the ADB funded project for NEA, Nepal.
Phoenix has also been empanelled as "Meter Data Acquisition (AMR) Solution Provider" and "GIS Solution Provider" in its individual capacity.
The empanelment process by the nodal agency, Power Finance Corporation, is an effort to identify qualified IT implementation agencies for the success of the R-APDRP program. The primary objective of the program is to bring down AT&C losses to 15% in the identified project areas.
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Team Phoenix participates in "Let's Vote" |
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April 5th, 2009, Visakhapatnam
The team from Phoenix IT Solutions Ltd participated in the "Let's Vote" awareness campaign, a silent walk from Vuda Park to Ramakrishna Beach. The campaign is intended to sensitize the citizens of Vizag about the value of the Vote, their fundamental right.
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Phoenix launches NEWGEN Customer services (Centralized call center) at APEPDCL, Vishakapatnam. |
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Phoenix has launched a first of its kind 24x7 centralized call center with IVRS at APEPDCL. The system incorporates multiple interfaces like telephone, website and helpdesks at Customer Facilitation Centers, for the convenience of the customer.
Other services being offered as part of this prestigious project are: a customer self-service portal to assist the customer to view his/her connection/billing/payment information, post complaints / requests and track them till resolution; a single-window service for high value and HT consumers; door-step service at a nominal additional cost for people who wish to avail of the same and Bijlee premium service for new service connections to avail time-bound service with service guarantee.
These services are enabled by eCare (CRM) and eCall (Interaction Management) modules of mPower software suite from Phoenix. Both the modules are widely deployed across India and Nepal covering more than 5 million consumers.
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Phoenix to implement RAS (Revenue Assurance System) in APEPDCL, Vishakapatnam. |
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The mPower Revenue Assurance System (RAS) that would be implemented by Phoenix at APEPDCL has a host of advantages which include standardization of billing, collection, accounting and credit control processes throughout the APEPDCL thereby reducing the daily problems related to process and data mismatch and availability of timely information for decision support. The main objectives of this project are:
• Standardization of billing, collection, accounting and credit control processes throughout EPDCL by rolling out mPower RAS in a phased manner
• Eliminate manual methods of handling the revenue management and customer service processes to the extent feasible
• Maintaining data integrity by using a single solution (mPower RAS) across all EROs thereby reducing the time and effort and the resultant errors involved in data consolidation, validation and migration activities from disparate systems
• Facilitate quick and accurate data consolidation for timely decision making
• Integrate Revenue & Customer service data to improve business process efficiencies and provide 360 degree view of customer account information
The solution is being implemented across APEPDCL bringing together 28 Electricity Revenue Offices and 5 Circle Offices with the Corporate Office. All these offices are connected through WAN for seamless connectivity.
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Phoenix to deploy its web-based Meter Data Management System (MDMS) at APEPDCL, Vishakapatnam. |
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Phoenix has been given the mandate to customize and deploy its web based Meter Data Management System mSure for acquiring, validating, storing and analyzing the meter data acquired from all the electronic trivector meters currently installed and other meters as and when extended. The advantages of mSure include:
- Manages the most critical metering data while ensuring that it is secure, audited and easily accessible to individuals and systems across the enterprise
- Acts as a single solution for all interval, register and event data for all categories of consumers
- Based on open standards, it manages data coming from multiple collection systems and provides accurate and reliable data to various billing and analytical systems in the organization
- If the AMR systems provide outage or restore information, the meter data management system can record outage start and restore times, organize events by meter, customer, fixed network collector, and transformer; and filter and present meter events to identify problem areas.
- Historical customer data from meter data management when analyzed with historical weather data and transformer capacity ratings, can help predict transformer failures allowing to plan for predictive maintenance.
- Graphical analysis of usage patterns that might indicate meter defect, meter tampering, or theft of service.
- Generation of highly accurate forecasts of future energy demand reducing the guesswork from daily operations and long-term planning, lowering both risk and cost.
- Accurate and timely forecasts also provide energy intelligence that is directly applicable to infrastructure construction and maintenance, pricing contracts, supply schedules, load profiles, rate design, and energy efficiency.
- With the ability to predict times of peak demand, utilities and their customers can then form partnerships to reduce extreme loads, thus maintaining a reliable and affordable supply of power.
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Phoenix launches UtiLite, the ERP solution for power utilities |
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Phoenix has launched its utility specific ERP solution called UtiLite, addressing the enterprise needs of power utilities. UtiLite is being implemented at two sub-divisions under Jaipur Vidyut Vitaran Nigam Ltd (JVVNL), a progressive utility in the state of Rajasthan in India. The JVVNL deployment covers all the operational functions at the sub-division office working towards a paperless office. Phoenix will also provide the entire IT infrastructure and manpower to run the operations at these sub-divisions on a franchisee model for a period of three years, during which period UtiLite will be rolled out across JVVNL operations in a phased manner.
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Phoenix set to launch eCare services for Central Electric supply Utility (CESU), Bhubaneshwar |
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Phoenix is all set to launch eCare services for CESU. The Electricity Call Center is fully functional and ready for launch. The facility will be inaugurated by Hon. Minister for Power, IT & Tourism, Shri Surjanarayan Patro on 1st June 2008. The services envisaged are Electricity Call center for handling supply related complaints, Customer service center for handling commercial complaints and new service connections; centralized collection center to facilitate bill payments for all the customers of Bhubaneshwar city. An integrated IVRS system developed in house by Phoenix for the Electricity Call Center is also being commissioned for this project.
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Phoenix launches Any Time Payment machines for APEPDCL |
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Phoenix has successfully installed 10 ATP (Any Time Payment) machines for Eastern Power Distribution Company of A.P Limited at different locations. The first machine was inaugurated on 9th May 2008 by Mr. K Vijayanand, Joint Managing Director, APTRANSCO in the presence of Mr. N Gulzar, Chairman and Managing Director, APEPDCL. Plans are afoot to launch the machines in another four circles.
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Phoenix bags the contract for implementation of mPower™ suite in Agartala city for Siemens and Power Grid |
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Phoenix has bagged the contract for implementation of mPower™ suite (Billing & Collections, Customer Care, Energy Auditing and Web Self – service Portal) in Agartala city for Siemens and Power Grid. The scope of work in Phoenix’s purview also includes integration of the Billing and Customer Care module with SCADA and GIS systems.
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Phoenix successfully implements mPower™ for a utility with a base of more than 3 million customers |
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Phoenix has successfully implemented a pilot installation of its flagship product, mPower™ for a utility with a customer base exceeding 3 milllion customers. The services envisaged and accomplished during this project, among many others, were to map the re-engineered customer service processes, customize the product and obtain User Acceptance within 60 days from the client consultants, implement the solution at 54 locations spread across wide geography including consumer data conversion, migration, end-user training and OAT in a tight time frame of 6 months.
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Phoenix bags contract from Jaipur Vidyut Vitaran Nigam Ltd.(JVVNL) |
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Phoenix bags the contract for implementation of software systems (for Revenue management, Customer care, Inventory management, Energy Audit, Reporting & Data Analytics, Document management and other software modules) to support their tactical work flow and operations in two sub-divisions on a pilot basis in the state of Rajasthan for Jaipur Vidyut Vitran Nigam Ltd on a BOT basis.
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Phoenix reaches another milestone at Kanpur Electricity Supply Company(KESCO) |
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This project envisages customization and implementation for a comprehensive CRM, Billing and Debt Management solution, catering to all the categories of customers. mPower™ including Energy Audit module has been implemented centrally at KESCO IT Center in an online environment. Initially, the categories for which billing in done through hand held for one branch were taken, and it was extended for all the categories where manual billing is done. Customer Information Portal where consumer can give complaint, know their billed tariff (www.kesco.co.in) was also developed. Successfully completed software User Acceptance Test (UAT) despite many challenges like clustering the environment, making it online while adhering to the stringent time lines while taking every care to maintain the security of the entire system.
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Phoenix wins accolades at Nepal Electricity Authority |
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Successfully implemented the mPower™ product at Nepal Electricity Authority (NEA) and got the Operational Acceptance by the NEA. This project had an ambitious customization schedule for UAT of 3 months. The unique feature here was that the system had to also follow the Nepali calendar. Training was imparted to a large team for effective roll-out in entire Nepal involving data migration, installation, trouble-shooting, maintenance etc. Integration with their existing financial management, and MIS system was also carried out successfully. The project was completed to the utmost satisfaction of the client, and accolades were showered on team Phoenix for on time delivery of a world class product despite the unstable political situation and many other challenges faced.
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