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| Utility Solutions |
Right fit turnkey solutions with higher RoI and lower TCO. The challenges that confront the utilities sector have been the subject of much analysis in the recent past. Some of these major concerns are related to:
mPower TM based smart utility solutions from Phoenix help utilities overcome these challenges with measurable benefits. Our solutions offer the highest Return on Investment (RoI) with perhaps the lowest Total Cost of Ownership (TCO). Moreover, all our solutions are built and deployed using the mPower enterprise integration platform that incorporates the best of Enterprise 2.0 technologies to help protect utility investments with an agile, process oriented framework to meet their changing business needs. This in itself relieves the utilities from the burden of depending on their software vendor for all software modifications whenever there is a change in their business processes. To top it all, our licensing and pricing models are not meant to fleece utilities as they grow. We always believed in flexible licensing policy to meet customer requirements. Post implementation support has never been a money spinning strategy for us. It is a firm commitment to ensure uninterrupted operations at the utility. We have always done and will continue to do so, whatever it takes to ensure business continuity at our customer’s place. That is a promise and will always remain our first priority. Our dedicated maintenance & support teams are just a call away to address utility concerns in the shortest time possible without causing any inconvenience to their users and with minimum possible disruption to their operations. Customer Management Know your Customer. Respond faster. Knowledge of customer and customer service request tracking continue to be the major challenges for utilities. Many utilities have some level of automation in customer facing business processes. However, most of these IT systems, however advanced they are, are not tied to utility business processes. Majority of the utilities have implemented or planning to implement generic CRM and contact center solutions that are not flexible to typical utility requirements. These solutions are not built considering specific utility domain requirements and hence cannot be expected to meet future requirements of intelligent utilities. What you need is a utility customer management solution and not just a CRM or contact center product implementation; a solution that can help automate your customer management processes without compromising your customer service philosophy; a solution that is flexible enough to accommodate changes in your customer management processes, as you progress. All our customer management solutions are based on mPower suite, the most advanced utility CRM and CSS (customer self-service) suite for the next generation intelligent utilities. Many forward looking utilities have embraced our integrated customer management solutions and gained deeper insights into their consumer base and are able to continuously improve response times to customer requests. Revenue Management Arrest revenue leakage. Improve cash flow. 100% metering, billing and collection (MBC) efficiency continues to be a major challenge for utilities. Any amount of automation will not address this problem as long as your revenue management processes are not foolproof and your software systems are not aligned to these processes. Most of the utilities have isolated implementations of metering, billing and collection systems because of historical reasons. Even within the metering process, there are different sub-systems to handle different types of metering, for example, meter reading books, spot billing using handhelds, download through meter reading instruments and instantaneous parameters through AMR systems. Advent of new paradigms like net metering in a smart grid era would call for inclusion of another sub-system to make the matters worse. What you need is a revenue management solution from the people who understand your business and its future course, so that they can guide and help you implement appropriate solutions that can address your immediate concerns to achieve 100% efficiency in your MBC (metering, billing and collection) processes and also be flexible enough to meet future demands. All our revenue management solutions are based on mPower suite, the most advanced utility CIS suite for the next generation intelligent utilities. Many forward looking utilities have embraced our integrated revenue management solutions and achieved drastic reduction in AT&C losses and improved cash flows by continuously improving MBC process efficiency. Analyze energy consumption. Explore options for revenue optimization. Smart metering is not just about investing in technology for remote meter reading. Your investments in smart metering technologies could be put to numerous uses, provided your solution partner has the right understanding of utility business processes and can conceive, design and implement the right solution to justify your investments. At Phoenix, we look at smart metering solutions as a window of opportunity for the utilities:
We understand that smart metering is the first step in the direction of intelligent utilities enabled by smart grids. We help you take the right technology decisions to make your smart metering network scalable to a smart grid and protect your investments. We also understand every utility has its own unique challenges in terms of consumer density, geographical spread, communication bottlenecks, investment appetite, backend system compatibility, and so on. This is the reason why our smart metering solutions are tailored to unique needs of each utility. Our smart metering solutions are based on mPower SmartGrid suite, the most advanced smart grid product suite for the next generation intelligent utilities. The progressive utilities that have embraced our integrated smart metering solutions gained deeper insights into their metering data and are continuously improving metering efficiency. We dont just implement pricey software products to meet your needs. As the utility domain experts, we try to understand your specific needs, business processes, regulatory framework and growth plans to suggest an optimal solution and work with you till your objectives are achieved. All our utility solutions are future proof as they incorporate our grand vision for smart grid enabled communities, with the understanding of how a consumer and the utility interact and serve each other in the smart grid era. mPower suite has been built from ground up with utility domain in mind, with the knowledge acquired from serving millions of utility consumers through our utility services and solutions. Please contact us to know more about our utility solutions and how we can help you achieve customer delight and higher efficiencies in MBC processes. |
Phoenix has been very supportive in understanding our requirements and quickly translating the same to an effective solution, which is both comprehensive and built to suit our future requirements as well.” – Chairman “We carried on with our operations as usual with little or no disruption, during the roll-out phase. Even our consumers haven’t noticed any changes until they woke up to a responsive and always available system” – Managing Director |